Returns And Shipping Policy
At Hijama Proโข, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, weโre here to make it right.
๐ 30-Day Return Guarantee
We offer a 30-day return window from the date of delivery. If your item is defective, damaged, or simply not what you expected, you may request a return or exchange.
โ Eligibility for Return
To be eligible for a return:
-
The item must be unused, in original condition, and in its original packaging.
-
You must provide proof of purchase (order number or confirmation email).
-
Return requests must be submitted within 30 days of receiving your order.
๐ซ Non-Returnable Items
-
Items that have been used or damaged due to misuse
-
Products returned without original packaging or accessories
-
Clearance or final sale items
๐ธ Refund Process
-
Submit a Return Request: Email us at support@hijamapro.com with your order number and reason for return.
-
Return Instructions: Weโll provide you with a return address and instructions.
-
Send the Item Back: You are responsible for return shipping costs (unless the item was defective).
-
Refund Issued: Once your return is received and inspected, your refund will be processed to the original payment method within 5โ10 business days.
๐ Exchanges
We offer free exchanges for items that arrive defective or damaged. Just contact us within 7 days of delivery and weโll arrange a replacement.
๐ฆ Order Cancellations
Orders can only be canceled within 6 hours of purchase. After this window, your order may already be in processing or shipped.
๐ก๏ธ Our Commitment
We stand by the quality of our products and service. If somethingโs not right, weโll do our best to fix itโquickly and fairly.
Have questions? We're here to help.
๐ง Email: support@hijamapro.com